Refund and Returns

Return and exchange policy

Thank you for choosing https://www.t-shirtscustom.com/ to make your purchase. We value your satisfaction and are committed to providing a hassle-free return and exchange process. Please check the following conditions and procedures:

Contact Information: For all return and exchange requests, please contact our customer service department at [email protected] within 30 days of receipt. Include your order number, a detailed description of the problem, and provide clear photos of the product.

Return and Refund Conditions: If the product you receive has quality problems, such as wrong item or size, or any non-human damage, please notify us within 30 days after receiving the goods. All returned products must be unused, unworn, unwashed, undamaged and unaltered.

Return process:

Please contact our customer service department at [email protected].

We will review your request.

After a successful review, we will provide you with the information you need to return or exchange your item.

For returns, we will contact you upon receipt of the returned product, confirm via email, and initiate a refund (excluding shipping costs) via PayPal. Refunds for PayPal payments are deposited immediately. For credit or debit card payments, it may take 3-7 business days, depending on your bank’s processing speed.

For exchanges, we will send new products after receiving the returned products. We will confirm exchanges via email before shipping.

notes:

Before returning or exchanging an item, you must contact our customer service department. Failure to do so may result in your return or refund not being processed.

During the after-sales service period, the customer is responsible for the return shipping costs, while https://www.t-shirtscustom.com/ is responsible for the shipping costs of replacement items.

At https://www.t-shirtscustom.com/, we are committed to ensuring that you are satisfied with our products. For any further assistance or clarification, please feel free to contact us at [email protected].

Thank you for shopping with us!